Refund policy

Return Service:

• Within 14 calendar days after receiving the product and if the product has no manufacturing defect and is still in new condition.

• Within 14 calendar days after receiving the product and if the product has a manufacturing defect.

• The item must be returned to us in original condition in original packaging with all components, accessories, internal packaging, documents and etc.

Return Shipping:

• Once your return or refund application is approved by Robosen, Robosen will provide a free return label for you to return the product to the designated Robosen Service Center.

Replacement Service:

• Within 14 calendar days after receiving the product if the product has sustained substantial damage in transit, damage proof issued by the carrier can be provided to Robosen.

• Within 14 calendar days after receiving the product if the product does not match the original description of the product in one or more significant aspects.

• Within 14 calendar days after receiving the product if the product suffers performance problems.

Replacement Shipping：

• Robosen shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

The following conditions are not covered in the return&replacement service：

1. Request for return service exceeds more than 14 calendar days after receiving the product, and request for replacement service exceeds 15 calendar days after receiving the product.

2. Can’t provide legal proof of purchase, receipt or invoice, or reasonably believed that it has been forged or tampered with.

3. The products sent to Robosen for replacement do not include all original accessories and packaging, or contain items damaged due to man-made reasons.

4. After we did all the appropriate tests, the products were found to be free of defects.

5. Any fault or damage of the product is due to unauthorized use or modification, such as improper installation or operation.

6. Product labels and serial numbers are tampered with or altered.

7. Damage caused by external factors beyond control, including fire, flood, wind or lightning strike etc.

8. The product has not been sent back to Robosen 7 calendar days after the return or replacement confirmation.

9. Certificate of damage in transit issued by carrier cannot be provided.

10. Damage caused by self-repair without official guidance.

11. The storage environment is damp, resulting in water intake and mold on the internal plates of the machine.

12. Artificial damage caused by improper storage.